Quality Policy
Starting from the accepted view that successful business operations, development, satisfaction of service users, as well as employee satisfaction and the level of environmental protection depend on the level of quality and safety of Zadar Airport Ltd., the Director of Zadar Airport Ltd. hereby adopts the following
QUALITY AND ENVIRONMENTAL POLICY
Through its Quality and Environmental Policy, Zadar Airport Ltd. ensures, in all segments of its ground handling operations, a high level of service quality and safety, with the least possible harmful impact on the environment, in accordance with the requirements of the ISO 9001:2015 Quality Management System, the ISO 14001:2015 Environmental Management System, applicable legal regulations, and the requirements of interested parties.
The quality of aircraft and passenger ground handling services, as well as the overall business operations of Zadar Airport Ltd., is the Company’s primary objective and depends on the evaluation of its service users. For this reason, the measure of service quality is precisely the assessment provided by users. By applying methods for analysing customer satisfaction, we monitor the effectiveness of the quality management system with the aim of continuous improvement based on a process-oriented approach and the identification and treatment of risks, in accordance with ISO 9001:2015 and ISO 14001:2015 standards.
We are a professional and environmentally conscious company that continuously reviews the impact of its processes and procedures on the environment. We strive to provide services with the least possible harmful impact on the environment. When selecting the technologies we apply, we assess their potential environmental impacts and choose those that generate fewer negative effects. We manage natural resources responsibly, comply with all applicable regulations, prevent environmental pollution where we can exert influence, and protect the health and safety of both service users and our employees.
Company management will continuously and responsibly improve the effectiveness of the management system in accordance with all applicable regulations and the requirements of interested parties. For this purpose, management will ensure the necessary resources, primarily through adequate employee training and appropriate technological equipment.
Management will define quality and environmental objectives on an annual basis and monitor their implementation and compliance with this policy.
Quality and environmental objectives are elaborated at all management levels, and accordingly, management and employees systematically and comprehensively implement this Policy.
The Quality and Environmental Policy is publicly available and accessible to all interested parties of Zadar Airport, with the aim of meeting their needs and fostering partnership relations.
Director
Josip Klišmanić, MSc in Economics
Zadar Airport Ltd. strives to make its website accessible in accordance with the Act on the Accessibility of Websites and Mobile Applications of Public Sector Bodies of the Republic of Croatia (Official Gazette No. 17/19; hereinafter: the Act), which transposes Directive (EU) 2016/2102 of the European Parliament and of the Council of 26 October 2016 on the accessibility of the websites and mobile applications of public sector bodies (OJ L 327, 2.12.2016).
This Accessibility Statement applies to the official website of Zadar Airport Ltd. available at www.zadar-airport.hr.
Compliance status
The website www.zadar-airport.hr is partially compliant with the Act due to the non-compliances listed below.
Non-accessible content
The content listed below is not accessible for the following reasons:
- Some links on the homepage that are displayed as news headlines are not visually distinguished, so users may not immediately recognize them as links.
- Certain links are not underlined or do not contain appropriate textual descriptions.
- Some images and files do not have appropriate alternative text descriptions (alt text).
- Some PDF documents published on the website were not fully generated by exporting source files from Microsoft Office Word with accessibility options enabled, but were created by scanning printed documents and are therefore not accessible to screen readers.
- PDF files open in a new browser window (tab), while .doc, .xls and other files are available exclusively as downloadable files.
Zadar Airport Ltd. is continuously working on eliminating the identified non-compliances.
Preparation of this Accessibility Statement
This statement was prepared on 22 September 2020, in accordance with the Accessibility Statement Template compliant with Directive (EU) 2016/2102 of the European Parliament and of the Council on the accessibility of websites and mobile applications of public sector bodies, as established by Commission Implementing Decision (EU) 2018/1523.
The assessment of compliance with accessibility requirements is based on a self-assessment conducted by Zadar Airport Ltd.
This statement was last reviewed on 22 September 2020. Zadar Airport Ltd. will regularly revise this statement after removing the reasons for which certain content was inaccessible.
Feedback and contact information
Users of this website are kindly requested to notify Zadar Airport Ltd. if they notice inaccessible content that is not covered by this statement.
All inquiries related to the accessibility of the Zadar Airport Ltd. website may be sent via email to: info@zadar-airport.hr.
Enforcement procedure
The Information Commissioner of the Republic of Croatia is the authority responsible for monitoring the compliance of public sector bodies’ websites and mobile applications with accessibility requirements, as well as for supervising the implementation of the Act.
In the event of unsatisfactory responses to a notification or request for feedback regarding the accessibility of this website, users may contact the Information Commissioner via email at: pristupacnost@pristupinfo.hr.
