Customer Satisfaction Survey
VIP and GAT Terminal Services — your feedback helps us improve. The survey takes about 3 minutes.
⚠ Please rate all statements below.
Pre-arrival communication
QUESTION 1
The staff responded to my enquiry within a reasonable time
QUESTION 2
I received clear information about the service content and price in advance
Access and welcome
QUESTION 3
Access to the terminal (approach, parking, signage) was easy
QUESTION 4
The welcome upon arrival was professional and friendly
QUESTION 5
The waiting time before the start of the service was minimal
Please rate all statements below.
Comfort and terminal/lounge facilities
QUESTION 6
The premises are comfortable, clean and tidy
QUESTION 7
The food and beverage offer met my expectations
QUESTION 8
The availability of Wi-Fi and workspace was satisfactory
QUESTION 9
The level of privacy and discretion was appropriate
Staff
QUESTION 10
The staff were polite and helpful
QUESTION 11
The staff were professional and well informed
Please rate all statements below.
Aircraft handling
QUESTION 12
Aircraft handling services were performed in a timely manner
QUESTION 13
The availability of additional services (fuel, catering, crew transport) was satisfactory
Overall service quality rating
QUESTION 14
Overall, how would you rate the service you received?
Value for money
Please rate all statements below.
QUESTION 15
The price of the service is appropriate to the level of quality provided
QUESTION 16
The service saved me time that justifies the cost
QUESTION 17
The service content (what is included in the price) was clear, with no hidden costs
QUESTION 18
Compared to similar services at other airports, the price is competitive
QUESTION 19
Overall, I received good value for money
QUESTION 20
How would you describe the price of the service in relation to what you received?
QUESTION 21
Would you use the VIP/GAT terminal service again?
Open-ended questions
QUESTION 22
optional
What did you like most about the service?
QUESTION 23
optional
What should we improve?
QUESTION 24
optional
Was there a service you expected that was not available?
Thank you for your time and trust!
Your feedback directly contributes to improving the quality of our terminal services.
Have a great flight!
