General information
Where is Zadar Airport located?
Zadar Airport is located in the settlement of Zemunik Donji, approximately 7 km east of the city of Zadar.”
What are the airport’s operating hours?
“Zadar Airport operates daily, and its operating hours depend on the flight schedule.
Passengers are advised to arrive at least 1 hour before a domestic flight and 3 hours before an international flight.”
How can I contact Zadar Airport?
Information
Tel: 060 355-355 (for calls from the national network)
Call charges: 1.74 HRK per minute for calls from the fixed network and 2.96 HRK per minute for calls from the mobile network.
Operator: HT d.d., Savska c. 32, Zagreb, Tel: 0800 1234
Tel: +385 23 205 917 (for calls from outside Croatia)
Flights and Airlines
Which airlines operate flights to/from Zadar?
Zadar Airport is connected to numerous European destinations through various airlines, including Ryanair, easyJet, Arkia, Edelweiss, and others.
How can I check the status of my flight?
You can check your flight status on the official Zadar Airport website in the flight overview section.
Can I purchase an airline ticket directly at the airport?
Airline tickets are usually purchased through airline websites or authorized agencies. Zadar Airport does not sell tickets directly.”
Baggage
What is the allowed baggage allowance?
The allowed baggage allowance depends on the rules of each airline. It is recommended to check the carrier’s conditions when purchasing the ticket.
Where can lost baggage be reported?
Lost or damaged baggage can be reported at the Lost and Found Office.
Phone: +385 23 205 904
E-mail: lost-found@zadar-airport.hr
Is there a baggage storage service available?
Currently, Zadar Airport does not offer a baggage storage service.
What should I do if my baggage is damaged?
If your baggage is damaged, please contact the Lost and Found service or the airline’s representatives immediately.”
Check-in and Security Screening
When should I arrive at the airport before my flight?
It is recommended to arrive at least 1 hour before a domestic flight and 3 hours before an international flight.
Can I check in online?
Yes, many airlines offer online check-in. Please check the conditions on your airline’s website
Which items are not allowed to be carried into the cabin?
“Prohibited items include liquids over 100 ml, sharp objects, flammable substances, and other dangerous items.
Arrivals and Departures
Is there public transportation to the airport?
Yes, there is a bus line that connects the city center of Zadar with Zadar Airport.
Where is the parking located and what is the price?
Parking is available in front of the terminal. Parking fees vary depending on the duration of parking.
Are there car rental agencies at the airport?
Yes, car rental services are available at Zadar Airport
Services and Facilities
Is there free Wi-Fi available?
Yes, Zadar Airport offers free Wi-Fi for passengers
Are there any restaurants or cafés?
At Zadar Airport, food and beverage facilities are available to passengers both before and after the security screening. Before the screening, there is a restaurant and a café, while after the screening passengers can find cafés and snack bars offering hot drinks, beverages, sandwiches, and light meals.
Is there a baby changing room available?
Yes, baby changing facilities are available in the restrooms.
Is special assistance available for passengers with disabilities or reduced mobility?
Yes, the airport offers an assistance service.
Is there a VIP lounge or business lounge?
Yes, it is located in the international zone after security and document control, next to the Duty Free shop and adjacent to a café. It is open from Monday to Saturday from 8:00 a.m. to 8:00 p.m., and on Sundays from 8:00 a.m. to 4:00 p.m. It is closed from 10 November to 31 March. Passengers may stay for up to 3 hours before their flight.
The services include free Wi-Fi, an air-conditioned area, alcoholic and non-alcoholic beverages, snacks, satellite television, newspapers, and magazines. Access is available via membership (e.g. Priority Pass, DragonPass), online reservation, or by purchasing an entry pass on site. The entry fee is approximately €25 per person.
Is there a duty-free shop available?
Yes, after passing through security screening, there is a duty-free shop offering perfumes, cosmetics, alcoholic beverages, souvenirs, and other products at more favorable prices.
Travel Documents and Customs
Which documents are required for travel?
All passengers must have a valid travel document (an ID card or passport, depending on the destination). A visa is also required for some countries. We recommend checking the entry requirements of your destination country before arriving at the airport.
Can I travel with an ID card within the EU?
Yes, citizens of EU Member States and the Schengen Area may travel within those countries using a national ID card. For all other destinations, a passport is required.
Where are the customs services located?
The customs office is located within the airport and is responsible for customs control of passenger traffic, including the declaration of cash, inspection of goods, and other customs formalities.
Additional information
Official website of the Croatian Customs Administration: www.carina.hr
How should goods subject to customs control be handled?
1. Declaration of Goods
If you are bringing into or taking out goods subject to customs control (e.g. larger quantities of alcohol, tobacco, cash, technical equipment, luxury items, food, or medicines), you are required to declare them to the customs authorities immediately upon arrival at the airport.
Where to declare?
At the customs counter in the arrivals area (or in the departures area for export), immediately after passport control. At Zadar Airport, the customs service is located within the terminal and is clearly marked.
When?
Immediately upon entering the country (or upon departure if you are taking goods out of the EU).
2. Green and Red Channels
Green Channel:
If you have nothing to declare, use the green channel (for personal luggage within the permitted allowances).
Red Channel:
If you have goods that must be declared, use the red channel and contact a customs officer.
3. Documentation
Prepare the following:
Receipts or invoices for the goods
Passport or ID card
Additional permits if the goods require special authorization (e.g. medicines, weapons, antiques)
4. Payment of Customs Duties and Taxes
Customs duties and VAT may be charged on goods if:
They exceed the permitted personal allowances
They are considered goods of a commercial nature
In such cases, the goods are cleared according to the applicable tariffs, and the passenger may pay the amount on the spot.
5. Prohibitions and Restrictions
It is prohibited to import or export without authorization:
Drugs and narcotic substances
Firearms and ammunition
Protected plant and animal species (CITES)
Large quantities of medicines or food
For more information:
Customs Service – Zadar Airport:
Tel: +385 23 282 355
E-mail: cu_zadar@carina.hr
Croatian Customs Administration:
www.carina.gov.hr
